These General Conditions regulate the online purchases you make through the website Naturaselection.com (hereinafter, the "Store") and will be incorporated into the purchase agreement (hereinafter, the "Agreement") by pressing the button "Make Payment" at the end of the purchasing process, being obliged from that time to comply with the provisions thereof.
Natura Selection, SL with headquarters in Ecuador 55-67, 08029 (Barcelona) and CIF B60035912, is registered in the Commercial Register of Barcelona, Volume 22120, Folio 0001, General Section of the Companies.
Naturaselection.com may modify these Terms of Sale at any time. The changes shall not affect, in any case, to purchases incurred prior to approval of such amendments shall be governed in all cases by the General Conditions in force at the time of these other purchases. It is your responsibility to know the General Purchasing Conditions in force at the time of initiation of Buying Process.
These Terms may be supplemented or amended by special clauses or conditions of particular products, especially, as far as exclusion of rights of withdrawal, exchanges or refunds can refer. Carefully read the product information for these conditions.
The electronic document formalizing the contract will be filed by www.naturaselection.com and can be accessed via our website after authenticating with your username and password or the means to be established in each case. To request such copy on paper by means Customer under these Terms of Purchase.
2. Register as User
To facilitate electronic shopping and avoid asking clients the same data every time they make a new purchase, you need to register as a user of the shop. This user registration can be done at any time through the "My Account" or, during the purchase process itself. At the end of the buying process will receive an email confirming that the process has completed successfully.
Through "My Account" you can access your purchase history, view and edit your registration information, request a copy of the Return Form and other procedures and formalities relating to their purchases.
Registration as a user of Naturaselection.com is free and not subject to any condition or consideration. You can unsubscribe as a user at any time by sending an email to email@example.com. The decrease as a user will result in cancellation of their personal data user and the inability to shop online in the future until it is re-enlist as a user.
3. Quality of services e-procurement
Naturaselection.com guarantee that the products sold through the shop are of the same quality and performance as those sold in physical stores Natura.
Naturaselection.com has made every effort to make the representation of the image of the products in the shop is as faithful as possible to reality. Nevertheless, some features, such as color or texture, can not be properly appreciated from the images or subject to change depending on the conditions of your monitor.
Naturaselection.com published products are accompanied by the following information:
- Item name
- Price (tax included)
- Information of colors and sizes
- Also shows the general information: Size and Care Guide
4. Period of bid validity:
Without prejudice to specific legislation, bids or proposals for electronic procurement shall be valid for a period as fixed Naturaselection.com or, failing that, the entire time they are accessible to the recipients.
5. Product Availability:
If at the time of the issuance of the order, we detect no stock of any of the products included in it, a warning message will appear indicating which products are out of stock.
6. Buying Process:
The Buying Process consists of the following steps:
Product Selection: Browse our page and click the "Buy" button whenever you want to add a product to cart. The shopping cart contains the product name selected, reference, color, size, quantity and the price in euros.
Home purchase process: to start the buying process click "Checkout". If it is not registered as a user or not connected as such, previously asked to do so.
Data verification of purchase :: Prior to select the method of payment you can check the details of your purchase and correct any error for data entry. Once you have verified your information, confirm your order.
Select the payment method: Select the payment method you prefer and press the "Make Payment". At that time, the system will redirect you to the payment system chosen which will provide all the data necessary for such means of payment. This will be the only time you will be asked this information.
In the time it provides all the necessary information and click purchase confirmation the contract is perfected for all purposes.
Confirmation of Purchase: Once we receive your acceptance, Naturaselection.com issue a confirmation on the screen that you can archive and will contain the following information:
- Order Number.
- Order Date.
- Summary of the products included in the purchase.
In any case, within 24 hours, Naturaselection.com issue a purchase confirmation email.
Throughout the buying process can consult the General Conditions of Purchase and know the final price of the selected products.
After confirming the purchase, the customer may not modify or cancel your order except in cases provided by law or by these Conditions.
All prices quoted on the website are referred to in euros and include VAT, except those bound for the Canary Islands, Ceuta and Melilla, which include taxes and custom duties pursuant to the regulations in force in each of them.
Shipping charges will appear listed at the end of the buying process once you have included the shipping address. : These shipping costs depend on the place of delivery and the customer will be charged in full. Total Shipping costs are expected in the payout phase Purchase Process.
For orders bound for the Canary Islands, Ceuta, Melilla and countries which are not part of the European Union in the Schenguen area, total shipping costs than those referred to above do not include customs clearance and taxes which may be levied on the importation of products in those territories.
International orders may be subject to customs clearance charges they will always paid by the recipient.
Previously to the stage "Make Payment" you will know the full final price of your order, broken, if the amount of the increases or discounts applied and transport costs or other additional services.
8. Payment and Security
You can pay for your orders placed on Naturaselection.com with PayPal and credit or debit cards.
Naturaselection.com Your payments are made in real time through a Virtual POS once it is established that the information provided is correct. Naturaselection.com ensures that deal with complete data security and confidentiality for the means of payment used. Data from the card used for payment is transmitted in an encrypted SSL. This solution guarantees the confidentiality of communication through dialogue with encryption keys.
At Natura we work to ensure the protection of your privacy on the Internet and the security of your purchases and your data. Naturaselection.com will always seek your details in the strictest confidence and in accordance with the uses and purposes expressly provided for each case. Likewise, we inform you that online Natura have implemented appropriate technical and organizational measures to ensure the security of your data and avoid its alteration, loss, treatment or unauthorized access, given the state of technology, the nature of the data stored and the risks to which they are exposed, all in compliance with the provisions of Title VIII of Royal Decree 1720/2007, of 21 December, which implements the Data Protection Act.
Note additionally that providers or issuers of payment methods used may have adopted other measures Naturaselection.com controlled antifraud and not involving the rejection of certain types of operations. Naturaselection.com not control and is not responsible for damages that may result in the implementation of policies that have adopted different suppliers or issuers of payment media.
You may not use a payment method owned by a third party except that it has the permission of that third party, with its responsibility proof of such authorization and assuming all damages that occur to Naturaslection . com.
Naturaselection.com will send the receipt paper along with your order. Invoices can be downloaded from the zone of orders.
Orders will always be accompanied by invoice. To this end, the customer must enter your ID or national equivalent in the appropriate field during the checkout process.
Delivery occurs at the time of receipt at the address given for shipping. It requires that the recipient signs the delivery note or delivery document justifying the order. In order to pick up orders you (or a third party designated by you) must provide a valid ID. The signing of the delivery note does not imply conformity and only serves to prove that there has been delivery. Therefore does not affect your statutory rights nor imply agreement with a product in poor condition. Without prejudice to their contractual and legal rights, please to be able to process the effects of any incident related to freight shipping contact us no later than 24 hours, any incident involving shipping, such as lack or loss of any of the products purchased, product damaged, open merchandise, etc.. Please note that signing the waybill is required to deliver the product so you need to ensure that others can receive the purchase on your behalf. Naturaselection.com accepts no liability or receipt to make another person on your behalf without authorization, if that date is successful in the designated place of delivery.
The delivery will take place from Monday to Friday from 10am to 20pm. Delivery on Saturdays or Sundays is not available.
The delivery entails the transfer of risk and, consequently, that the spoilage, loss or theft that may occur from the time are not Naturaselection.com responsibility.
Naturaselection.com not accepted as valid shipping addresses to PO boxes home. In the event that the contract includes an address of a post office, the contract shall not be valid for both Naturaselection.com force his compliance may notify notwithstanding such circumstances and rollback the charges made.
The time of delivery are the following:
- Home delivery:
A peninsular territories of Spain and the Balearic Islands: 2-4 days (working days).
The rest of the world between 3 and 11 days depending on the country and shipping type.
During Black Friday and other promotions the transit time can be larger
The transport company sends you an email confirming the expected date of delivery of the package. After one delivery attempt, if the company has not managed to locate you at the indicated address, it will deposit the package at the closest service point so that you can pick it up when you have availability.
11. Exchanges and returns:
Natura offers you the possibility of returning your purchases within 30 days from the delivery date.
For returning purchases with a discount that was applied to the entire purchase, the reimbursement amount of an article will be what the customer paid for the article, which will appear on the purchase receipt, and not the article’s full price without the promotion. If a discount voucher was used for the purchase, remember that the value of the discount voucher will not be reimbursed.
All amounts that have been paid to Natura that have to be reimbursed to customers in accordance with the terms of this clause shall be paid, in so far as possible, with the same payment method used for the original purchase.
The conditions established for returns in this clause shall be understood without prejudice to the compulsory rights that consumers have pursuant to current legislation in force. Consequently, when the return is made within the seven days from the delivery date, the terms of articles 68 and following of the Amended Text of the General Consumer and User Protection Law approved via Royal Legislative Decree 1/2007 of 16 November shall have priority over that which is established in this clause.
Naturaselection.com reserves the right to reject returns sent outside of the established period of time.
To make changes, you may go to any Natura store. You must show your e-ticket/invoice at the cash register and you will be able to change it for another size, color or item. If you want to make changes in sizes or colors without going to a store you will have to return the original item(s) and make a new order with the desired color or size through our website.
The returns can be made in any Natura store or through our messenger service.
If you wish to make it in one of our stores, you must present your e-ticket/invoice at the cash register and you will receive a voucher with the value of the item(s) returned. The initial shipping costs will not be refunded even if the entire order is returned.
If you wish to return your purchase by mail, we recommend following the steps below:
1. Click on the "start the return process with DHL" button that you will find in your personal area. If you don’t have an account, please sign up here using the same e-mail with which you placed your order to process the return.
2. Once the return process request is finished, print out the shipping label that you'll receive by e-mail, and stick it on the outside of the package.
3. Take the package to the DHL Service Point that’s most convenient for you. Remember that there will almost always be a Service Point less than 10 minutes away where you can return your order with no need to wait. Check here for the nearest drop off points.
4. Wait until we’ve received and checked the items. We’ll send you an email to confirm your refund, which you’ll receive within a maximum of 7 working days.
Natura will refund the purchase price of the items returned, but not the initial shipping costs (if you paid them yourself) unless the reason for the return of the goods is an error on our part. Natura will cover return postage costs only within the Schengen area, except for remote areas or the Canary Islands. In all other areas, the customer will bear the full cost of the return.
When it comes to a return because the item has not convinced you:
- National orders: we offer a free return shipment through a service point of the courier company DHL. In case of not using this service, the customer must send us the package and we will not assume the costs of that return shipment.
- International orders: the customer must send us the articles assuming the returning costs.
3. Incidents (errors in your order or imperfect items):
In this case we suggest following these steps:
3.1 - Contact immediately with our Customer Care department to obtain a return code. Please specify your order number, the reference of the imperfect item and a description of the defect writing through the chat on our website.
3.2 - Place the defective item with the Return Form in a box.
3.3 - A courier authorized by Natura will pick the box by the address given to our customer service department.
3.4 - After receiving the item, Naturaselection.com will examine carefully the returned product. In case the item is defective, we will proceed to change it. The change will be made as soon as possible and, in any event, within 7 days after receiving the item(s) at Naturaselection.com. In case of not having stock of this item, we will refund it within 7 days. In this case we will refund also the initial shipping costs.
The provisions of this clause for returning defective products shall be without prejudice to the rights that they have the consumer to repair or replace the product , lower the price or terminate the contract in accordance with the provisions of Chapter II of Title V of Book II of the Revised General Act for the Protection of Consumers and Users approved by Royal Legislative Decree 1/2007 of November 16.
If, therefore, you prefer to go to a Natura store to return a defected item, you will receive a voucher with the value of the item(s) returned. In this case, the initial shipping costs wont be refunded.
Natura will cover return postage costs only within the Schengen area, except for remote areas or the Canary Islands. In all other areas, the customer will bear the full cost of the return.
12. Force majeure
Naturaselection.com not be liable for the total failure, defective performance or delay in performance of any of the obligations incumbent on them to have their cause in any event of force majeure. Term obligations that may exist in such cases shall be suspended for the entire period during which prolong the situation of force majeure and resumed once disappears computing such force majeure or fortuitous event.
13. Customer Service:
If you have any questions, suggestions, complaints or want to inquire about our online store, please contact the Customer Service of Naturaselection.com through the chat on our website.
In accordance with the provisions of Article 27.3 of Law 11/1998, of 9 July, consumer protection, we inform you that at the registered office of Natura SL Complaint forms are available. Additionally, in all our stores are complaint forms on behalf of the owner of the establishment.
Natura Selection, SL resolve claims that direct it as soon as possible and, in any case, before a period of one month. In the event that such claim is not resolved satisfactorily, you can access the system of dispute resolution indicated in the previous point.
14. Entire Agreement:
The General Conditions of Purchase and any other documents to which reference is expressed in the same (as special clauses or conditions established for certain products and properly accepted by you at the time of accepting the purchase thereof), constitute the entire Agreement replaces any other agreements or arrangements which the parties have been unable to agree orally or in writing prior to the conclusion of the contract.
The law applicable to the contract shall be Spanish law without prejudice to cases in which could become an imperative implementation of the laws of other states.
16. Right of withdrawal
You are entitled to withdraw from this contract within 14 calendar days without justification.
The withdrawal period shall expire 14 calendar days from the day you or a third party indicated by you, other than the carrier has acquired the physical possession of the goods.
To exercise the right of withdrawal, you shall notify to NATURA SELECTION, SL, Calle Ecuador, 55, 08029 - Barcelona (Spain); 934941460, firstname.lastname@example.org. Specify your name, full address, and if available, your phone number, fax number and email address as well as your decision to withdraw from the contract by an unequivocal statement. You can use the below withdrawal form, though it's not compulsory.
To meet the withdrawal period is sufficient that the communication concerning the exercise by you of this right is sent before the expiry of the deadline.
The consumer will be responsible for bearing the costs of returning the product.
Consequences of withdrawal:
In case of withdrawal on its part, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice on their part of a delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any case not later than 14 calendar days from the date on which we are informed of its decision to withdraw from this contract, under penalty of incurring undue delay, with imposition returning double the amount owed. We may withhold reimbursement until it has received the goods back or you have supplied evidence of repayment thereof, depending on what condition is met first.
We proceed to carry out such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, will not incur any costs as a result of repayment.
Only you will be responsible for the diminished value of the goods resulting from a different than necessary to establish the nature, characteristics and functioning of the goods handling.
The right to cancel does not apply to the following kind of contracts: a) Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised. b) Contracts for the supply of goods which are liable to deteriorate or expire rapidly. c) Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. d) Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
17. Legal Warranty:
In addition to their legal rights and 14 day right of withdrawal, customers in the European Union (except UK) will have a post-sale, two-year warranty from date of delivery of the product for repair or replacement products purchased from Natura if they were defective or non-conforming with the announcement. You can request a refund or rebate of the product price had not taken place when the repair or replacement of the product within a reasonable time or without significant inconvenience to you.
If you as a consumer feel your rights have been violated, you can direct your complaints through the chat on our website in order to request a court settlement of disputes. In this sense, according to Regulation No. 524/2013 EU, we inform you that you have the right to request us an extrajudicial resolution of consumer disputes accessible via the Internet at https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
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